LESS-THAN TRUCKLOAD (LTL) SERVICE INVOLVES THE TRANSPORTATION OF SHIPMENTS AVERAGING 1,600 POUNDS. THE RESPONSIBILITY OF THE SERVICE PROVIDER IS TO FACILITATE THE SHIPMENT AS QUICKLY AS THE CUSTOMER EXPECTS AND DELIVER IT WITH COMPLETE INTEGRITY EVERY TIME. THE PRICE SHOULD BE COMPETITIVE, THE CUSTOMER WELL INFORMED OF TS PROGRESS AND THE BILLING ACCURATE.
Consistently providing this type of service involves a strong commitment from all employees and associates in Canada and the United States who handle more than 2 million shipments a year. Shippers rely on Vitran to get their shipments to destination with 98% on-time accuracy regardless of whether it's a regular or expedited movement.
Vitran's U.S. LTL operation, called Vitran Express, specializes in next-day delivery within a primary service of 20 states in the Midwest, and two- and three- day delivery throughout the rest of the country utilizing two exclusive partnerships.
The primary service area that stretches from the Colorado to Pennsylvania and the Canadian border to Texas contains 74 service centres. These facilities are tied together with a computer network that processes valuable information critical to the provision of a reliable and consistent service. Every night approximately 5,500 shipments weighing 7.3 million pounds are processed through the system with 98% on-time accuracy. The standard service product is guaranteed to the customer's complete satisfaction. The expedited service called "Silver Service" is guaranteed time-definite on weekdays or weekends.
Vitran's Canadian LTL operation provides next-day delivery on a regional basis, and national service with different transit times across all 10 provinces as well as Washington and Oregon on the West Coast. Vitran is one of the largest providers of LTL service in Canada and has a network of 15 terminals, mostly located in major metropolitan areas. Freight is moved over the road and intermodally via rail, depending on the distance to be travelled and the transit time. Similar to the U.S. operation, the facilities are linked to each other via computer to permit the tracking and tracing of freight movement by customers, which is very important the longer the distance the freight travels. The expedited service called "Maxximum Express" reduces transit time across Canada by as much as 40% using over-the-road driver teams.
Vitran has some of the best infrastructure available to provide cross-border LTL service to U.S. or Canadian customers. For instance, Vitran offers an overnight service from Chicago, Dayton and Toledo to Southwestern Ontario. The same southbound compares to two days from many other carriers.